When the debug mode is activated, trace logs are being written to a local file with more information about the operations being done. Those trace logs are very useful to us. This file can be sent to us for our review.
The following operations need to be followed to help us:
Activate the Debug Mode: For this, go to Settings and the Debug Mode activation is the last section right at the botton of the Settings screen
Exit Piktures and kill Piktures: It is important to exit Piktures so that the Debug Mode can be activated and operational after a full restart of the app
Do the Operation that is causing issues: For instance, you have problems with copying files to the SD Card. Try to copy a file and wait for the error.
Send us the logs: when you have reproduced your problem, the debug file has been generated. Please go to Settings again and you will see the ability to Send Logs. Click on Send Logs and you will see your Email app being open. You can add in the body of the message more details if you want to.